{"id":9149,"date":"2021-03-31T16:21:18","date_gmt":"2021-03-31T14:21:18","guid":{"rendered":"https:\/\/alletheorieboeken.be\/garantie-et-reclamations\/"},"modified":"2021-04-06T11:56:09","modified_gmt":"2021-04-06T09:56:09","slug":"garantie-et-reclamations","status":"publish","type":"page","link":"https:\/\/alletheorieboeken.be\/fr\/garantie-et-reclamations\/","title":{"rendered":"Garantie et r\u00e9clamations"},"content":{"rendered":"

[vc_row][vc_column][vc_column_text]<\/p>\n

Quelle garantie ai-je ?<\/h4>\n

Lorsque vous avez achet\u00e9 un produit chez nous, vous avez droit \u00e0 la garantie l\u00e9gale. Cela signifie que le produit doit r\u00e9pondre \u00e0 ce que vous pouvez raisonnablement en attendre, avec une utilisation normale et avec la dur\u00e9e de vie pr\u00e9vue du produit. Lorsque vous recevez un produit cass\u00e9 ou une impression incorrecte dans un produit, nous fournissons \u00e9galement une garantie. Souhaitez-vous recourir \u00e0 la garantie ? Veuillez contacter notre service clients et ayez votre num\u00e9ro de facture \u00e0 port\u00e9e de main.<\/p>\n

J’ai une r\u00e9clamation !<\/h4>\n

Nous mettons tout en \u0153uvre pour faire de vous un client satisfait. Si vous avez n\u00e9anmoins une r\u00e9clamation, vous pouvez contacter notre service clients. Vous pouvez le contacter par t\u00e9l\u00e9phone ou par mail. Formulez votre plainte le plus clairement possible. Vous recevrez une r\u00e9ponse substantielle de notre part dans les 14 jours suivant la r\u00e9ception de la r\u00e9clamation. Vous n’\u00eates pas satisfait du traitement de votre plainte ? Ensuite, vous pouvez le soumettre au Geschillencommissie Thuiswinkel (commission des litiges), Postbus 90600, 2509 LP \u00e0 La Haye, Pays-Bas (www.sgc.nl). Vous pouvez \u00e9galement soumettre votre plainte au Comit\u00e9 des litiges via la plateforme europ\u00e9enne ODR (http:\/\/ec.europa.eu\/consumers\/odr\/<\/a>).[\/vc_column_text][vc_btn title=”Signalez votre plainte” style=”custom” custom_background=”#027fb9″ custom_text=”#ffffff” shape=”square” link=”url:http%3A%2F%2Falletheorieboeken.be%2Ffr%2Fcontact%2F%3Flang%3Dfr|title:Signaler%20une%20plainte|”][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_column_text] Quelle garantie ai-je ? Lorsque vous avez achet\u00e9 un produit chez nous, vous avez droit \u00e0 la garantie l\u00e9gale. Cela signifie que le produit doit r\u00e9pondre \u00e0 ce que<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9149","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGarantie et r\u00e9clamations | Alletheorieboeken.be<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alletheorieboeken.be\/fr\/garantie-et-reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garantie et r\u00e9clamations | Alletheorieboeken.be\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column][vc_column_text] Quelle garantie ai-je ? 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